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auto reply email - Reworked WITHOUT MY CONSENT!!

Occasional Contributor

auto reply email - Reworked WITHOUT MY CONSENT!!

So all of a sudden I see an email in my list of campaigns that I did not create and it's the one that will go out automatically to people who sign up for my emailing list. Ok, so it looks nothing like what I had originally created and I didn't ask you to rework my own design. Fortunately you included the old one for me to grab the text and add it in. Doing what you did is going TOO FAR! All these recent changes are bad enough, but now you will take it upon yourselves to correct my design for me??? Please keep your hands off my account! I can handle it just fine on my own!
1 REPLY 1
CTCT Employee

Re: auto reply email - Reworked WITHOUT MY CONSENT!!

Hi @SandeL,

 

I'm sorry for any frustrations this has caused but with the transition to our new experience, the automated Welcome Email was also upgraded to a new, mobile-responsive design. You'll see a notification in your account that a copy of your old welcome email is provided so you can easily update the new one with the same content. As always, the default Welcome Email is automatically turned on in your account, however, you can deactivate it and/or replace it with a customized Autoresponder. In addition, please know that your feedback is appreciated and being forwarded directly to our developers.


Nichelle M
Community & Social Media Support

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