cancel
Showing results for 
Search instead for 
Did you mean: 
In recognition of the Presidents Day holiday, our Support office will be open with limited availability on Monday 02/18 from 10:00 am - 6:00 pm ET. Check out our Help Center for all the ways to get in touch with us and get help.

bad customer care service

SOLVED
Highlighted
Regular Visitor

bad customer care service

Hello. i am an international customer and when i want to cancel / suspend my account, reaching out to constant contact is a big big task. in such advance days, they still work on calling method. their chat system needs to be updated as well. Called them so many times now, none of times i got to speak with a customer service agent.
1 REPLY 1
CTCT Employee

Re: bad customer care service

Hey @FirstNameL07943,

 

Thank you for reaching out to the Community.

 

I am sorry to hear about your experience with cancelling your account. We want to ensure that you are able to get in touch with a representative that will be able to assist. Please Click Here for our contact information.

 

Please let us know if you continue to experience issues contacting our international support line. Have a great rest of your day!

 

Evan G.
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!


Still need help?
You can post a new message in the Community or find us on Twitter Mon-Fri 8am - 8pm ET. We've got real people waiting to help you out. Click below to start a conversation!