Hello @KenR9035. I'm sorry that you're experiencing this issue while trying to update your credit card. It's definitely something we don't normally see! Have you tried using a different browser and make sure that your Num Lock is on? We certainly want to make sure that your billing information is correct and up to date. If you are still having issues, our Billing department can assist you as well. They are available Monday through Friday 7am-9pm ET and their number is 1-855-229-5506.
Caitlin M. Community & Social Media Support
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