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billing

Occasional Visitor

billing

Hello, When I upgraded my account last month, I was told the automatic withdrawal would be the 5th of each month. My bank account is showing tomorrow, 4/2 ,as the next withdrawal date. Upon checking my account, it is stated withdrawal could occur up to 5 days prior to the billing date. If that is the case, please change my billing date to the 10th of each month. When I was told the withdrawal would be the 5th, then that is what I planned for,the 5th, not up to 5 days prior to the 5th. Please correct this before this withdrawal happens on 4/2. Thank you
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1 REPLY 1
CTCT Employee

Re: billing

Hello @AudreyC955,

 

Thank you for reaching out to us. I apologize for any inconvenience this may have caused. Due to security reasons we are unable to discuss any billing-related questions over Community as this may contain account sensitive information. I would encourage you to reach out to our Billing department, here is a link to their best contact phone numbers and hours of operation.

Tiago_R
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