Why do we have to pay extra to get our mailings to conform to the practices of the modern era?
Hello @webdeveloper333. Although we do provide mobile-responsive templates in your account for no extra charge for you to use, we also offer a service where our designers can create a completely branded template for you. This service saves you time and you are delivered a template that is complete with your logo, colors and social media links. We understand how important branding is to our customers and we wanted to offer this service where you can feel confident knowing that your email looks great in your contacts' inboxes.
If you wanted to see some examples of what a designed template could look like for you, click here.
Seems like these were included previously, from what I'm seeing in searches. They must be wanting to create a new profit center.
We're sorry for any confusion between our free and paid custom email templates. Hopefully I can help clarify this a bit further! Your account comes with numerous, mobile-responsive email templates for you to use at no extra charge. In addition, our Custom Services team offers custom mobile-responsive email templates that would require an additional charge -- we call this a Campaign Design. This is because our designers create an email template that is customized to your brand. Please click here for even more details.