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bounced emails

New Member

bounced emails

Can you provide me with the emails that bounced so I can correct?

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3 REPLIES 3
Moderator

Re: bounced emails

Hi Douglas,

Great question! You can see a list of the email addresses that bounced right from within your account. You will want to look at the reporting from your sent campaigns to see this. 

 

Login to your Constant Contact account and click "Reporting" on the left. 

Find the campaign that you would like to view reporting from in the list and click the name of the email. 

Top right of the page you will see a hyperlinked number of bounces, click this!

12-9-2014 9-34-46 AM.jpg

On the next page you will see your list of bounces with the bounce reason.. From here you can manage or even remove the addresses that bounced.

 

Hope this helps,

Hannah M.
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Visitor

Re: bounced emails

I showed 16 bounces on my last email I sent out. It showed the adresses of just 6. It said 6 of them were non-existant. I got a hold of my clients and got their new addresses. Why does the list not show the other 10 bounces. I have no idea whose emails bounced from those 10.

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Honored Contributor

Re: bounced emails

Hi @PamelaD26 

 

I took a look at your account and I'm happy to answer your question!

 

What you want to do is change the Display Drop Down from Recommended for removal  to All bounce types to view all 16 of your bounced contacts.

 

bounce recommend for removal.png

 

I hope that helps!