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can I send you a query by email?


can I send you a query by email?

 I just spend 20 mins on the phone with a very helpful person, but now I find this did not solve my problem, so maye you need to look into it further. Here is the story.

I am writing a newsletter in several languages. In Portuguese, for my Brazilian contacts, I write ***Removed by Moderator*** in the heading for the index to articles. 

In the body of the emails, the diacritics ( eg ã, õ, ç) are wysywyg, but in the index header I see ç, and when I test it I see ç, but when I send it my contacts see Edição. 

Can you help me to get this fixed, please?

Many thanks,

***Removed by Moderator***


CTCT Employee

Re: can I send you a query by email?

Hello @PeterR33154,


Thank you for providing all of that information. I am sorry for the time you have spent looking into this issue. I would definitely like to research this issue further, but will have a few questions to help me troubleshoot. What email client/version are you using (ex: Gmail, Outlook 2013, Yahoo, etc.)?

Jordan E
Community & Social Media Support

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