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changing information

Regular Visitor

changing information

Hi We are having a hard time correcting Registrant status. Some registrants registered as members when they aren't. Some noticed this and tried to change it but were unable to. We are having the same luck on our end. Is there a way to do this and to save it to the site. I can download the full report and change it, but I have not changed the actual site. Please advise. Sincerely, Mary Claire
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CTCT Employee

Re: changing information

Hello @MaryClaireK1,


Welcome to the Community! Thank you for the great question. In this case, the best way to get the registrants who aren't supposed to be members off is to change their registration status to 'Canceled'. You can click here to see instructions on how to cancel their registration! To avoid this in the future, we would recommend adding an access code in the Member invitation and sending a Non-member invitation that that they can't register incorrectly!

Please let us know if you need any further assistance.


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