Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Search instead for
Did you mean:
In recognition of Martin Luther King Day, our Support Centers will be open with limited hours on Monday (1/20) from 10AM ET to 6PM ET. Visit our Help Center to see all of the ways you can find answers to your questions.
I have a contact called 'Darryl Cummings' whose email would be '' however I want to delete this contact - but they do not exist when searched. I've searched individually within our contact lists and overall but I cannot locate this contact. However when I send out an EDM he still receives them - which is a problem because he is no longer a valid employee and his manager is getting upset with us because we keep sending to Darryl's email. We need this problem rectified immediately so it does not hinder our relationship with our customer. Please correspond with me via my email: Thank you.
Thank you for reaching out to us about this contact issue. It appears that the contact does not exist in your account; however several other email addresses for that same company do. In most cases one of the email addresses is forwarding to this contact when your campaign is sent.
With that being said I would contact this company and have them check for any forwarding from their email addresses to the one in question. I will send you an email to continue this conversation with more specific information about this to keep all sensitive information private.
Please feel free to reach out to us again if you need assistance with anything else!
-Curtis P Community & Social Media Support
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!
You can post a new message in the Community or find us on Twitter Mon-Fri 8am-8pm ET, Sat 10am-8pm ET, & Sun 10am-6pm ET. We've got real people waiting to help you out. Click below to start a conversation!