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You deserve the best.
Beginning Saturday 2/15 we will be upgrading our phone system to ensure we are providing you with the best possible experience.
Due to this upgrade, we will be limited to Chat support only on Saturday from 10-8 pm ET.
On Monday, President's Day, we plan to have both Chat and Phone support available from 10-6 pm ET on the new system.
Thank you for your patience while we make these important updates.

cost for non profits and poor customer service

New Member

cost for non profits and poor customer service

I represent a non profit school booster club. I have worked with two groups and noticed that CC is charging the groups different amounts ( over $10 diff per month ) for the same type of set up. When I started the account I was promised help with setting up templates etc and that never happened. I just got my credit card statement and was charged $400 which is supposed to be a discount and now that I need to cancel, I was told my payment is non refundable! Now I had to make a stink to get it reviewed. It is really a shame that folks who are working with non-profits have to fight to get money back. I'm more than disappointed that the sales rep who I spoke with last year promised a lot and delivered a giant headache! Shutterfly is free and we can do so much more and it's very user friendly. I hope I can re-post in a few days after the "review" to get my credit to my charge account back and report the company did the right thing and refunded the unused portion. 

CTCT Employee

Re: cost for non profits and poor customer service

Hi @BethM246,


We're very sorry to hear this and apologize for any frustrations you've experienced. However, we're glad you were able to reach out to Billing Support to discuss your situation in detail with one of our billing representatives. We also appreciate your feedback and will pass it along appropriately.


Nichelle M
Community & Social Media Support

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