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In recognition of Martin Luther King Day, our Support Centers will be open with limited hours on Monday (1/20) from 10AM ET to 6PM ET.
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coupon trouble

Occasional Visitor

coupon trouble

Hi, I recently attempted to use your coupon feature. I created a coupon but then when I tried to activate it, I was unable to do so. Hence, I believe I was charged a fee to use this feature but I never actually launched the campaign. I am hoping that you will reverse the charge for this botched coupon campaign. Thanks! - Kathy / Knitche, Inc.
1 REPLY 1
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CTCT Employee

Re: coupon trouble

Hello @KathyT4

 

I apologize for the inconvenience! I know it can be frustrating paying for a product that you are not currently using. In order to review this issue and determine if you can receive a refund please reach out to our billing department. You can find the best time and contact information for billing here.

Lenszie V.
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