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customer support

Occasional Visitor

customer support

Your website says customer support is available Monday- Thursday 8am-10pm ET.  When you call during those hours, you get a message that says they are available 9am-7pm.  I live in a time zone with 6 hours difference to ET, and I planned around those listed hours to make my call.  We are on a deadline and need assistance.  I left a message.

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1 REPLY 1
Moderator

Re: customer support

Hi @AndreaJ69 

 

I apologize for the experience you've had connecting with our Support! You are correct, our phone support is currently available Monday-Thursday from 8am to 10pm EST. What number were you calling? You also mentioned there is a 6 hour time difference were you are. What time exactly did you call? Though you were unable to connect by phone, we would be happy to assist here in the Community. With that said, how can we help with your Constant Contact account today? Having any details of this will allow us to make sure we are sharing the best information with you!


Frankie.P
Community & Social Media Support

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