I apologize unable to download this registrant reporting as easily as you should! Though you were able to speak with our chat support about this, I wanted to make sure our response was shared here as well. This is a defect you are experiencing. We have also added you to our queue to be notified when this is resolved, as it is something we are continuing to look into. In the meantime, as a workaround, you would have to download the Full Report. You also have the option of copying and pasting this registrant information from the grid in your event to an excel sheet on your computer.
Frankie.P Community & Social Media Support
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