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That's a great question! If you are viewing your contact on their details page, adding them to a new list is different than the directions shared on our Help Center. In their details page you will first have to click the plus sign to the right of the lists they are already apart of.
Clicking this plus sign will then give you a pop-up where you can select any of the available lists in your account. You must select your list and press apply in the bottom right-hand corner.
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