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email file record

Occasional Visitor

email file record

Do you plant an email file record into our accounts to enable you to work on issues. We have a name Mike Busch-  Is this one of your people? Not ours.

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Re: email file record

Hi @RichardR4516 


Thank you for reaching out to the Community about your contact! With the help of our upper level of support we were able to take a closer look at the email address you have mentioned. There was only one email address on this profile, so it's not a new address that was updated by the account owner or the contact from a prior existing address. Not only this, but the contact is appearing to have been added on 12/27 by the account owner, along with most of the contacts in your account. Were your contacts added via a file import? If so, we would suggest checking that file to see if the contact is in it, particularly for hidden rows.

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