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emails not getting through

Occasional Contributor

emails not getting through

I have a contact that had accidentally unsubscribed. I sent the request for her to resubscribe. She said she did it. Her contact info still shows unsubscribed but when I try to send another email it tells me she is not unsubscribed. Very confusing. Any suggestions?
1 REPLY 1
CTCT Employee

Re: emails not getting through

Hi @VirginiaA95,

 

I'm very sorry this is happening and we are here to help! Please send us an email to social_support(at)constantcontact(dot)com with your account username, a reference to this post, and the name and email address of the contact so we can check into this for you. Thanks!


Nichelle M
Community & Social Media Support

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