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In recognition of Martin Luther King Day, our Support Centers will be open with limited hours on Monday (1/20) from 10AM ET to 6PM ET. Visit our Help Center to see all of the ways you can find answers to your questions.
You ask a great question, and I'd be happy to try and explain what's happening. Many different banks and card issuers will continue to allow charges to process from recognized merchants, even if the expiry has changed, so as to avoid interruption in service. This is in many cases a benefit for people who have recurring bills so that they do not have to go in and individually update card information across a vast array of services. If in your case the charges are unwanted and you'd like to close the account then please give our Billing Department a call at 1-855-229-5506 M-F from 7am-9pm ET. Our billing department will make sure your proprietary information and contacts are removed from the account and can then cancel it so as to avoid any further charges. Thank you!
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