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font issue

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font issue

Hi there, I seem to be having issue with trying to change fonts in my campaign. I select a font then it keeps defaulting back to 'Arial'.
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5 REPLIES 5
CTCT Employee

Re: font issue

Hey @DebbieM7820,

 

Welcome to the Community! Thank you for reaching out! We would be happy to take a look and see what the issue is with the fonts! What is the name of your Campaign? If you feel more comfortable, you can also email us the Campaign name at Social_support(at)constantcontact(dot)com. 

 

Desi_B
Community & Social Media Support

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Occasional Visitor

Re: font issue

 


@DebbieM7820 wrote:
Hi there, I seem to be having issue with trying to change fonts in my campaign. I select a font then it keeps defaulting back to 'Arial'.

I have the exact same problem. Have tried a variety of things.

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CTCT Employee

Re: font issue

@user60095

 

Thank you for reaching out to the Community! I'm sorry to hear you are having issues with the font in your email. I would be happy to take a look into this for you!

 

Please email us at social_support(at)constantcontact(dot)com with your username, the name of your email campaign, and a reference to this post and we will investigate further!


Taryn Leinweber
Community & Social Media Support

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New Member

Re: font issue

Having Same issues, by default it is arial!

Moderator

Re: font issue

Hi @user92029 

 

Is your text’s font changing even after updating the Global Font in your campaign?

 

2019-03-07_20-07-29.png

 

If so I apologize this is happening and would like to troubleshoot this further for you. For instance, do you have a spellcheck feature running in your browser? We have seen some cases global font selection overrides the selected font of your text when using Spell Check. In these cases we suggest using spellcheck prior to changing a block's font type. If you do not fall under this category please let us know!


Frankie P.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.