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generate prepayment link

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generate prepayment link

Your generate prepayment link doesn't appear to work.
1 REPLY 1
CTCT Employee

Re: generate prepayment link

Hello @VirginiaL46,

 

Thank you for reaching out to us. I'm sorry to hear you are experiencing issues with generating your pre-payment invoice. To better investigate what is happening, there is some information that I would like to gather:

 

1 - Username to your Constant Contact account

2 - Are you getting an error message when clicking on the link? If yes, if you could possibly provide a screen-grab of the error message.

3 - If you are not getting an error message, what happens when clicking on the link?

4 - Have you tried using the link in an Incognito window or a different browser?

 

You can email this information to social_support(at)constantcontact(dot)com, along with a reference to this post. Feel free to add additional information that could assist us with locating the issue.

Tiago_R
Community & Social Media Support

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