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In recognition of Martin Luther King Day, our Support Centers will be open with limited hours on Monday (1/20) from 10AM ET to 6PM ET. Visit our Help Center to see all of the ways you can find answers to your questions.
Thank you for reaching out to us. I'm sorry to hear you are experiencing issues with generating your pre-payment invoice. To better investigate what is happening, there is some information that I would like to gather:
1 - Username to your Constant Contact account
2 - Are you getting an error message when clicking on the link? If yes, if you could possibly provide a screen-grab of the error message.
3 - If you are not getting an error message, what happens when clicking on the link?
4 - Have you tried using the link in an Incognito window or a different browser?
You can email this information to social_support(at)constantcontact(dot)com, along with a reference to this post. Feel free to add additional information that could assist us with locating the issue.
Tiago_R Community & Social Media Support
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