Hi @JamiA
I'm so sorry to hear this! Due to account security we are unable to go into an account's billing details or authorize refunds here in the Community. I can however see you were able to speak with our Billing Support about this as well. If you have any further questions please give a call back into this team. One of these agents can help find the answers you may need!
Frankie.P
Community & Social Media Support
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