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help!!!

Occasional Visitor

help!!!

You just charged my card for a past due of $ but we were not in business.....I need that to be credited and charge me to move forward.....we rebuilt our magazine and are relaunching Jan 2020. Please credit I was not trying to pay a past due...I just saved enough to make a current payment for the month moving forward $ !!! Please credit right away 

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1 REPLY 1
Moderator

Re: help!!!

Hi @JamiA 

 

I'm so sorry to hear this! Due to account security we are unable to go into an account's billing details or authorize refunds here in the Community. I can however see you were able to speak with our Billing Support about this as well. If you have any further questions please give a call back into this team. One of these agents can help find the answers you may need!


Frankie.P
Community & Social Media Support

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