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image help -- blurry

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Occasional Contributor

image help -- blurry

i'm creating an ad for a client who has sent me images before which come out fine .. This time -- he's using the same method to create and send and every attempt shows the image as blurry in my template.  The properties show a 600 px width but everytime i upload it shoes smaller but more concerning is that it's blurry.  Can you urgently help?

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9 REPLIES
CTCT Employee

Re: image help -- blurry

Hi @SusanF603,

 

Thank you for reaching out to us through the Community. I am sorry to hear that your images are coming out blurry. The reason why it could be coming out blurry is because the image might be exceeding the height requirements which is 1728 pixels or that the file size is too large which ends up compressing the image when it is uploaded to the Library, ultimately reducing the quality. Make sure that the file size of the image is less than 5 megabytes. To check the file size of the image, please click here.  Also, I would suggest having the image file as PNG since it has the best quality for image files independent of content. Let me know if this helps.

Lucas_D
Community & Social Media Support

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Occasional Organizer

Re: image help -- blurry

It would nice if the Constant Contact image upload would prompt/give notice if the image is larger than recommended in height or width... or simply not allow the image to be uploaded.  Another option would be to note this information about image size limitations or maximums near the upload button.  Would have saved our firm hundreds of dollars in wasted time.

CTCT Employee

Re: image help -- blurry

@JuanitaL9,

 

Thank you for submitting that feedback! I will send that right over to our developers and hopefully they can put something like that in place to make it easier to ensure that your images load perfectly every time. In the meantime, I recommend saving this guide as a reference for the future. 

 

Please let us know if you have any additional questions or concerns! 


Amber_L
Community & Social Media Support

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New Member

Re: image help -- blurry

I too am having this issue. I've tried low and high res, and the compression destroys the images. The words are not legible anymore. I also don't have the freedom to build my own graphics in Constant Contact, so I'm stuck with dumpy templates that don't meet my needs. So far not impressed with my trial..

CTCT Employee

Re: image help -- blurry

Hello @JamieA825,

 

I apologize that you are having this experience with your images as well. Please take a look at our article on preparing your images for upload to see if your image size needs to be changed before uploading into Constant Contact. Again, I apologize for any inconvenience that this may have caused you. Please let us know if you have anymore questions or concerns. 


Zoe_H
Community & Social Media Support

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Re: image help -- blurry

These stock replies are really not helping. Has anyone been able to determine a way to be sure that Constant Contact does not reduce image quality?

Also, I am noticing that it places the image into the template much smaller than expected.

CTCT Employee

Re: image help -- blurry

Hello @TheBishopsSchoolT,

 

I'm sorry that the previous messages weren't helpful in clearing up the problem for you.  If during upload you ensure that your original images are smaller than 800x1728 pixels, that should prevent our system from needing to compress the image, which should help with image clarity.  The average email is 600 pixels wide, so that could give you a further reference to the actual display size.

 

Once you've inserted an image, you can resize it to fit the email as you see fit.  In the bottom right corner of an image there's a two-pointed arrow that you can click and drag up or down to change the display size of the image within your campaign.

The less our system has to resize or compress your image, the less chance there is of distortion or other reductions in quality.  I hope that the numbers here were more helpful to you.


Aaron H
Community & Social Media Support

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Occasional Visitor

Re: image help -- blurry

I make our graphics on photoshop before we put it into CC. I make sure its 600px and our problem is it goes into the template small and doesn't reach the sides so we have to drag it to be bigger(which you stated above) and that stretches it out so our emails become blurry. Is there a better sizing I should be starting off with in photoshop besides 600x1700px? It's been a year long battle trying to get an email out that isn't blurry. Again, i've followed everything on your sizing page, we have long lists of products we need to insert for emails. It looks fine on a phone, but terrible on a computer.
CTCT Employee

Re: image help -- blurry

Hello @KellieN0,

 

I apologize that you are still experiencing this. I would try uploading your photo in a different format. An example could be uploading your image as a PNG instead of a JPG format. That could fix the blurriness you are having with your images. Again, I do apologize that you are experiencing this. I hope this helps! Have a great rest of your weekend. 


Zoe_H
Community & Social Media Support

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