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members not receiving emails

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Occasional Visitor

members not receiving emails

I have a few members reach out to me and say their emails are not receiving our email campaigns but when I check if they are in our contacts, they are listed... can someone explain why this happens?
1 REPLY 1
CTCT Employee

Re: members not receiving emails

Hello @BreaC,

 

Thank you for reaching out to the Community! I apologize that you have contacts that are not receiving your email campaigns. So we can take a look, can you please email social_support(at)constantcontact(dot)com a reference to this post, the email addresses that are not receiving your campaigns, and your username please. Thank you! 


Zoe H.
Community & Social Media Support

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