cancel
Showing results for 
Search instead for 
Did you mean: 

multiple contacts with the same email address

All Star

multiple contacts with the same email address

Hi all,

 

I'm seeing multiple  contacts with the same email address and different names as well as multiple contacts with the same email address and the same name. Is this normal ?

 

The ultimate goal is to use a .Net application to add custom fields to each contact so I can create an email list.

 

TIA

Tags (2)
5 REPLIES 5
Moderator

Re: multiple contacts with the same email address

Hi  @RonK7

 

Thank you for reaching out to the Community! Having duplicate contact email addresses in your account is not something that is normal. In fact, I have created a ticket in your account with our upper level of support to troubleshoot this further for you. A member of this team will be reaching out to you by email with any further updates.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
All Star

Re: multiple contacts with the same email address

Thanks. Here are some sample emails that have multiple records:

 

 

 

Moderator

Re: multiple contacts with the same email address

Hi @RonK7

 

Thank you for these examples! We have included examples in your ticket with our upper level of support. Please let us know if there is anything else we can assist with in the meantime.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Established Member

Re: multiple contacts with the same email address

I have the same problem. What was the solution?

 

Thanks

Moderator

Re: multiple contacts with the same email address

Hi @DaneliaW 

 

This was resolved with the assistance of our upper level of support. If you can please email us at social_support(at)constantcontact(dot)com with your username, a reference to this post, and any contacts you would like for us to take a look at. Once we receive these details we can continue to troubleshoot further.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.