Showing results for 
Search instead for 
Did you mean: 

not able to upload after ten entries

Regular Visitor

not able to upload after ten entries

the option to continue, after you add 10 more rows is graded out
CTCT Employee

Re: not able to upload after ten entries

Hello @SKSF,


There are a few things that could lead to what you're describing.  The most common, is that the page is timing out.  If you stay on the 'add contacts' page for too long, sometimes it will time out, and for security reasons you'll be unable to continue.  There are also some security programs which might be interfering with our connection, and preventing additions to that secure page.

For both of those problems, simply adding the contacts 10 at a time, should resolve the problem.  If you have a larger list, it may be easier to instead put the contacts into an excel or CSV file, and then upload the file all at once, rather than group by group.



Aaron H
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Still need help?
You can post a new message in the Community or find us on Twitter Mon-Fri 8am - 8pm ET. We've got real people waiting to help you out. Click below to start a conversation!