cancel
Showing results for 
Search instead for 
Did you mean: 
Due to an issue with YouTube, inserting videos in your emails is showing an error. Until they are able to resolve this issue, we recommend using a different video hosting service. We will continue to monitor this outage and update you as we have more information.

not deduping lists

Occasional Contributor

not deduping lists

A contact told me he received 2 of the same emails within 2 minutes. He is on multiple lists who received the email, so the system is not removing duplicates before sending.
1 REPLY 1
Highlighted
CTCT Employee

Re: not deduping lists

Hi @SuzanneK4,

 

I'm so sorry that happened, I understand that it is important to not have emails duplicated in your account. To troubleshoot this issue, we do need further information, so can you email us at social_support(at)constantcontact(dot)com, with your username, a reference to this post, and the contact's email address where he received two emails. Also, if you could include the name of the campaign that was sent to him twice, that would help too. Thanks in advance!

 

Gwendolyn B
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!