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not deduping lists

Occasional Contributor

not deduping lists

A contact told me he received 2 of the same emails within 2 minutes. He is on multiple lists who received the email, so the system is not removing duplicates before sending.
CTCT Employee

Re: not deduping lists

Hi @SuzanneK4,


I'm so sorry that happened, I understand that it is important to not have emails duplicated in your account. To troubleshoot this issue, we do need further information, so can you email us at social_support(at)constantcontact(dot)com, with your username, a reference to this post, and the contact's email address where he received two emails. Also, if you could include the name of the campaign that was sent to him twice, that would help too. Thanks in advance!


Gwendolyn B
Customer Engagement Specialist
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