I took a look into this for you and I apologize for the delay. But good news, they are working on this for you and should be done by 5pm ET. If you don't hear anything, please let me know!
Thanks and again I apologize for the delay.
This does seem like it was in regards to a template design. Do you have any inquiries or troubles with receiving your own template? Please let me know and I would be happy to look in to it for you.