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permanently delete contacts

Occasional Participant

permanently delete contacts

We have competitors trying to sign up for our email offers in order to beat our pricing (it's a very competitive market in our city of independent wine shops). I want a way to permanently delete them after I catch them signing up. 

5 REPLIES 5
Moderator

Re: permanently delete contacts

Hi @CarlynM7

 

Thank you for reaching out to the Community about your contacts. The good news is you do have the option to not only delete contacts from your account, but also mark them as unsubscribed. I would suggest unsubscribing these contacts you have mentioned. Once they are marked as unsubscribed the only way they can be added again is if the resubscribe process is initiated through your account.


Frankie P.
Community & Social Media Support

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Occasional Participant

Re: permanently delete contacts

However, these people can easily go opt in again themselves and complete the steps for re-subscribing without my knowing. And, as far as I know, I will not be notified of them as a new subscriber because they were previously subscribed. This is a feature you need to add. We should be able to block specific email addresses from subscribing.

CTCT Employee

Re: permanently delete contacts

@CarlynM7,

 

Thank you for getting back to us.

 

I absolutely understand that it would be beneficial to restrict signups from specific email addresses. I apologize that this is not a feature that is currently available within our system. That said, you can receive notifications when someone signs up for your mailing list even if that address was previously an active contact. Click Here for more information on receiving these types of notifications.

 

I hope that this helps but please let us know if you have additional questions. Thanks!

 

Evan G.
Customer Engagement Specialist
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Occasional Participant

Re: permanently delete contacts

People who re-subscribe are not included in the email reports. At least they never have been in the past. Only new contacts or new email addresses show up in the reports. So there is no workaround for this issue. You need to add a feature to block email addresses from subscribing. 

CTCT Employee

Re: permanently delete contacts

Hello @CarlynM7,

 

Thank you for reaching out to us. I have reached out to our Upper Level of Support in regards to the notifications/updates you receive. These updates will show you any contacts that subscribe/resubscribe or unsubscribe. If you are currently not receiving any notifications of resubscriptions, feel free to reach back out to us with an example of a contact that has resubscribed but has not been added to the report. At this time we do not have a feature that would allow you to block emails from subscribing to certain accounts, the best workaround would be to manually unsubscribe any competitor email addresses. Although this is currently a feature we do not provide, I will be passing along your feedback to the correct team for review. I can definitely understand how useful a tool like this would be for you. I apologize for any inconvenience this may cause you. Please let us know if there is anything else we can assist with today. 

 

Feel free to email us at social_support(at)constantcontact(dot)com with any additional information.

Have a great day!

Tiago_R
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing