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"Suspended" Bounces

SOLVED
CTCT Employee

Re: Suspended Emails

Hi @SCA2323,

 

That's a great question as we know how important it is for your contacts to receive your emails! When valid email addresses bounce, it's important to remember that Constant Contact bases this information on response codes from the receiving email server. An email address that bounces repeatedly as Non-existent can get marked as Suspended.

The first step is to verify that the email addresses are correct. The next step is to help your contacts "unblock" your emails. We call this whitelisting. The final step is to let us know when the whitelisting has been completed so that we may release the email addresses (otherwise they will continue to bounce and end up as Suspended again).

In addition, please feel free to contact a Deliverability Specialist directly if you need additional assistance.

 


Nichelle M
Community & Social Media Support

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Visitor

Blocked

Hello I released a newsletter today, how all the emails from my colleagues at work could not receive it, and looking into the sent details of the newsletter, I see that our email addresses are listed as blocked. However I do not know why. Best Regards, Joanne Nixon
Tags (3)
CTCT Employee

Re: Blocked

Hello @ElliotF83 ,

 

Thank you for reaching out about your company addresses showing as blocked in your reporting. This means that your internal system is blocking emails from Constant Contact and your IT team should be able to resolve that for you! In case they need it, here's a guide on Whitelisting us in your security system. 


Amber_L
Community & Social Media Support

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Visitor

Re: Blocked

Hello, I have checked with our email provider and they say there is no issue with our emails/ there is no blocked from our emails. Please note some emails come up as BLOCKED and my email (the sender ) comes up in reports as SUSPENDED . Our email provider has asked me to check with you and ask for the email log, the log will show you the status of the email whether it was sent or failed and which server it sent to. Thank you. Best Regards, Joanne Nixon 

Tags (3)
Highlighted
CTCT Employee

Re: Blocked

Hi @ElliotF83 

 

I'm sorry you are still encountering this problem. Can you send the email address that you are seeing come up Suspended to social_support(at)constantcontact(dot)com so I can look at the email address individually? We can then take a deeper look and see what might be occurring. 

 

Thank you and have a great day!


Adrienne B.
Community & Social Media Support

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Help with suspended bounces, please

We have two uses for Constant Contact for our business. We use Constant Contact for share info, events, news with our employees, and we share info about our products and solutions to our clients.

 

The last few weeks, I have identified 16 people (so far) from our company, who are Suspended Bounces that I would like to resolve, because they are missing a lot of important info. They all confirmed the email address and that they want our newsletter because they are our employees. How can I do this?

 

These are 16 business addresses from our company ***.

 

 

I appreciate the help so much!!

 

Thank you.

CTCT Employee

Re: Help with suspended bounces, please

@First-NameL00554 

Thank you for reaching out to the Community! I apologize that 16 of your employees are not receiving your newsletters due to bouncing as suspend. What I recommend is giving our Deliverability team a call to move forward in getting this corrected.



Mary S.
Community & Social Media Support

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