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"Suspended" Bounces

SOLVED
Frequent Visitor

Suspended bounces, and "chat" option to resolve

I feel it necessary to note, the "chat with us" option at no point in my process produced an actual chat with assistance, which I find quite misrepresented. Given that other platforms offer an immediate live chat, rather than a link to another page, I would request that you rename that to something more accurate.

 

I sought that chat in an attempt to fix an email "bouncing as Suspended" for an account I know to be accurate. I've emailed Constant Contact requesting that they remedy the problem, but it seems a highly, highly inefficient system, particularly pending the number of accounts that may be unnecessarily bouncing and thereby missed entirely.

Moderator

Re: Suspended bounces, and "chat" option to resolve

Hello @SpencerH9. Thank you for reaching out to us here in the Community. I apologize for the trouble you have had when trying to use our Chat feature. Were you seeing any error messages when trying to chat with us? Also, did you try using a different browser at all?

 

We understand how important sending out your emails is and how you want to make sure that your contacts are receiving your emails. Unfortunately, we do see suspended bounces happen but we do have ways to look further into these bounces. I recommend that you contact our Deliverability department who is specialized in handling these types of contacts. Here is a link to their numbers and hours of operation. 


Caitlin M.
Community & Social Media Support

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All Star

suspended e-mail

Dear Constant Contact, One of OTTO's reps is not able to receive our e-blasts because his status is suspended. He has been a rep for OTTO for 10 years and wants to receive the eblasts, but I can't seem to unsuspend his account. His e-mail address is  What do I need to do? Thank you, Karen Marketing Coordinator, OTTO Engineering Inc.

Regular Visitor

Re: suspended e-mail

I am having a similar issue. We use Constant Contact internally, specifically for our weekly safety bulletin, and a few employees with valid e-mail addresses are in a "Suspended" state. What would cause this, and what's the best way to get these individuals back on track to receive the e-mails?

CTCT Employee

Re: suspended e-mail

Hi @OTTO and @KarenB027!

 

Thank you very much for bringing your questions to the Community forum!

This FAQ will help you understand what Suspended Bounces are, and how best to handle those addresses. We ask that if you do have a larger list of addresses you would like to unsuspend, that you call in to our Deliverability specialists, as they are best equipped to help with this issue. As a courtesy, @OTTO I was able to unsuspend that contact for you (though I removed the email address from the post due to privacy), but if you do have more, give us a call and we can help from there!

 

 

Gwendolyn B
Customer Engagement Specialist
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Visitor

EMAILS SUSPENDED BY CONSTANT CONTACT

I am very disappointed to learn that Constant Contact (CC) apparently has a rule that, if ever an email is repeatedly suspended in one CC user's account, then CC suspends that email from use by any other user--without the knowledge of the other users. I added an approved email from a client this morning and it bounced back; when I clicked on it to see why, it came back as suspended. I had typed the address in correctly and the email owner had approved its use, so I called CC and learned about this system-wide action. It is patently unfair for CC to suspend a client in MY email list because some other client--In 2009, by the way--did not have approval to use that email. Or, if that is going to be a CC policy, why can't CC indicate, when the client clicks on 'suspended,' that it is a systemic suspension, not a client-specific suspension? Doing otherwise is NOT fair. That means I am probably paying for suspended emails that had nothing to do with people who decide to not open my emails but, apparently, it is something CC decided to do. At least let your paying customers like me know THAT is what you're doing and why. So, in other words, when I click on 'suspended,' the reason that should pop up, if it applies as in this case, is that 'this email was suspended by CC in 2009 because of repeated bounces. Please call CC for more information.' I would like a reply to this email from the Deliverability Team at . Thanks, Marian Dozier, 

Moderator

Re: EMAILS SUSPENDED BY CONSTANT CONTACT

Hi @MarianD816

 

I apologize for any inconvenience you’ve had with reaching out to these emails that have bounced as suspended. Also, I’d like to clarify what a suspended bounce is. An email can bounce as suspended not because you aren’t allowed to email them, but because our ISP system is having trouble delivering the email. In fact, here is a helpful FAQ we have to help with Understanding, Managing, and Removing any of the reasons a contact may bounce.

 

We would be happy to look into emails that may be bouncing in your account. If you did want to speak further about your contacts that are bouncing, we do have a Deliverability Team that specializes in this. Here is a link to the best hours and numbers to reach this team.


Frankie P.
Community & Social Media Support

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All Star

Email address bounced once and is now suspended

I have an address that is a customer of my company's. The recipient has opened all of the campaigns sent to them until the latest email that was sent. This one campaign bounced and now the address is suspended. How can I get this address unsuspended?
CTCT Employee

Re: Email address bounced once and is now suspended

Hello @KenC27,


Thank you for contacting the Community!

 

I am sorry to hear that one of your email addresses have been suspended. We would be happy to get the email address unsuspended for you!

 

Please email us your username and the email address needing unsuspended to social_support(at)constantcontact(dot)com.

 

Thank you!

Mariah_P
Community & Social Media Support

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Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing and social media combined!
Regular Visitor

Suspended Emails

Hi,

 

I got a few legitimate emails that were suspended during my first campaign. In fact, one of them was my Chairman's email. Can you advise how I can reinstate those emails?

 

Paul