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really really slow

All Star

really really slow

Hello,

 

Since your latest update - the online service is incredibly slow.  It shows only half of the graphics I insert into my emails.  it takes about 5 minutes to bring up any emails I am working on.  It used to take me about 30 minutes to create an email and now it is taking hours!  It is almost impossible to generate the preview of an email.

 

it doesn't matter if I use firefox (which is what I usually use) or if I switch to Edge or Chrome.  It is the same thing.

 

It began this past Wednesday afternoon (June 20th).  Wednesday morning it was working fine and when I can back in the afternoon to finish up an email it took forever to complete it.  It also doesn't matter if I try and log on at my home network either.  I have also asked one of our other staff members to use their computer and it is the same thing.

 

I am not sure what is happening.

 

I would really appreciate some help or we will have to change providers because we have a regular weekly email that goes out to over 150 people to help them stay up to date - and I cannot afford to take hours to produce the emails.

 

Thanks!

 

Jason Cleugh

1 REPLY 1
Moderator

Re: really really slow

Hi @JasonC27

 

Thank you for reaching out to the Community about your email! I apologize you're having this experience with creating your email and viewing your images. I took a peek at your account and can see you were able to get in touch with our phone support about this as well. I can also see you have also been added to the queue to be notified when this experience with your images has been resolved. Please let us know if there is anything else we can assist with in the meantime.


Frankie.P
Community & Social Media Support

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