Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Search instead for
Did you mean:
Constant Contact wants to help you succeed! We’re celebrating our professional service programs on the Constant Contact Community this week and you have a chance to try one of the services for free! Learn more.
I took a look at one of your Events and I see that there is a drop down arrow for the year 2014 for the Your birthdate question. By selecting that drop down you can change the year for the birthdate.
Is this person trying to change the form after they've registered? I don't believe they can get back in to fill out the form again if they've completed the registration. Once I select a date, I am able to edit it if I haven't saved the registration.
This sounds like this may be an issue on their end. If you find others are reporting this as well, please let us know. We will need to know the Internet Browser that they are using as well.
However, I have found this registrant's details within your Event and I will show you how to edit this information for your reporting.
Once logged into your Constant Contact account, go to Campaigns > Events & Registrations > then click on the name of your Event to pull up your dashboard.
Click on View/manage registrants
Click on Details to the right of the registrant who was not able to change the year for their birthdate
On the Registrant Details page > click on Edit Registrant Details
From the next page, you can edit her Birthdate and then Save.
This will update your records. I hope that helps and let us know if you run into any trouble!
You can post a new message in the Community or find us on Twitter Mon-Fri 8am-8pm ET, Sat 10am-8pm ET, & Sun 10am-6pm ET. We've got real people waiting to help you out. Click below to start a conversation!