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reporting

New Member

reporting

I believe the person I send the ginos on us opened the email but the reporting says he didnt. please advise.
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2 REPLIES 2
Honored Contributor

Re: reporting

Only word I could come up with is "uh"?
Moderator

Re: reporting

Hi @MarkG378

 

I reviewed your account and saw that you sent the "Gino's On Us" campaign to only one contact, and like you said, it does not appear that they have opened it according to the reporting. Have you confirmed with this person that they did indeed open the email? The open rate is not always 100% accurate for several reasons which can be found here. If you've spoken to the recipient and they verify that they have downloaded the images in the campaign, or that they have clicked on the links within, but it still does not show in the reporting please let us know so we can take a closer look at what could be happening. Thanks!

Natalie B.
Social Media Marketing Manager