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reports don't update

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reports don't update

I have called about this months ago. I would like to be able to have my reports update.
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4 REPLIES 4
CTCT Employee

Re: reports don't update

Hi @JudyK6038!

 

I am so sorry your reporting is still not correct. I looked into the previous case when you checked in with us, and I do see we are still working on this issue. I apologize for the delay, but I will make sure you are notified when the issue is fixed. For now, the work-around is to click into the engagement reporting for the accurate numbers. You can also export a spreadsheet with the correct engagement reporting on it, and the instructions are all here for you. Thank you for reaching out here with your questions, and if you have any further concerns, please don't hesitate to ask!

 

 

Gwendolyn B
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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All Star

Re: reports don't update

Thanks for your reply.

I remain disappointed that this has not been fixed. The old version of COnstant contact allowed me to update with one click.

I understand that I can do a spread sheet if needed. I shouldn't need to do that.

I hope it is fixed before there is another rate increase!

Moderator

Re: reports don't update

Hi @JudyK6038. I understand why you would want your reporting to be more easily accessible. I assure you that our engineers are working towards a resolution to make sure that the reporting numbers are accurate.


Caitlin M.
Community & Social Media Support

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All Star

Re: reports don't update

In the past, I was able to click a refresh button and they would update. I don't feel like it should be your job to keep them updated,  I just miss the refresh button. It used to be an option which is why I am puzzled that it has taken so long to get it back.

 Thanks for your input.