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send emails

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send emails

Brand new to CC.  I have my contact list set up, addressed issues that came up when list was imported.  Trying to send a test email and it bounces back each time.  Help is appreciated. 


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CTCT Employee

Re: send emails

Hello @RussH58,


I've taken a look at your account and see that the person you've been sending to recently is bouncing as Other. Sometimes an ISP doesn't use a standard error message when they send back the bounce information - we categorize these bounces as Others because we don't know what's causing them to bounce. We generally suggest using a different email address for that person, but since it's someone within your company we suggest having them reach out to their IT team to see if there is a problem within their server that may be causing that.


Please let us know if you have any additional questions or concerns.

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