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sign-up form issues

sign-up form issues

We seem to be having issues with the sign up form. I had my IT department add it to our webpage but we have received many complaints that they cannot sign up on it. http://www.kelseytheatre.net/auditions.shtml
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3 REPLIES 3
CTCT Employee

Re: sign-up form issues

Hi @KelseyTheatre

 

Thank you for reaching out to us! I tested out your sign up form by signing myself up on the webpage you provided, and it seems to be working perfectly! I also noticed that a couple other people signed up successfully today and on Monday. Do you know if the individuals are getting an error when they click Sign Up?


Jordan
Community & Social Media Support

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Member

Re: sign-up form issues

I tried this on my stage site in Chrome, Firefox, Safari and IE.

 

Firefox – got the popup. Entered info. White screen in the browser. Nothing else. Hit F5 to refresh and the web site loaded…and the email popup was there again. Logged into Constant Contact to check the email list and the address I had entered was not there. Tried it two more times with the same results in Firefox.

 

IE11 – got the popup. Entered info. Wait for it…wait for it. Hit submit again. And then got a Captcha test. Passed the test and address was entered in the test list.

 

Chrome – got the popup. Entered info. Wait for it…wait for it. Hit submit again. Confirmation and the address was entered in the test list.

 

Safari - got the popup. Entered info. Wait for it…wait for it. Hit submit again. And then got a Captcha test. Passed the test and address was entered in the test list.

CTCT Employee

Re: sign-up form issues

Hey @PhilB16470,

 

Thank you so much for trying it in multiple browsers! Are you trying to add an email address that already exists in your account? Or is this a brand new and unique email address? Contacts can only be added one time to the account, but their information of which list they are on will update. 

 

Desi_B
Community & Social Media Support

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