Although you have already spoken to our support about this, I would like to share our answer in the Community as well. The link in your email is typed out, and not made a clickable link. Clicks on a link will not be tracked without the link being clickable. A typed out link may work on a mobile device and not a computer because mobile devices automatically hyperlink things. A mobile device will hyperlink anything in a phone number format or a website URL.
Frankie.P Community & Social Media Support
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