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subscriber sign ups

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subscriber sign ups

Recently I have received notice of 12 new contacts and the next day 14 new contacts. None of them have a name, just a code number. I don't recognize any of the email addresses. Is it possible I am being spammed by someone and how do I know if these folks are legitimate?? I am worried that if this continues, it will cost us extra money we don't need to spend right now!
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Moderator

Re: subscriber sign ups

Hi @PatM329

 

Thank you for reaching out to the Community. I apologize you are experiencing this with your contacts. There are a few way to prevent any more of these contacts being added to your account including turning on the Confirmed Opt-in that is available in your account or adding a reCAPTCHA to your sign up form. Ways on how to prevent fraudulent sign-ups can be found here in this FAQ.

 

We also have a dedicated Account Review support team that can look into these contacts with you and answer any other questions you may have. If you'd like to speak to them, here are the numbers and hours you may contact an Account Review and Deliverability Specialist.


Frankie.P
Community & Social Media Support

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