We have a survey live at the moment, it is getting lots of responses but a number of customers are getting a message saying that 'they have already completed the survey' and cant respond. I have selected the option that does not limit multiple responses from the same computer,.
Anyone have any thoughts?
Thank you for reaching out to us with this issue. If you have marked the option that does not limit responses from the same computer, this should allow for multiple people to take the survey anonymously .
If they are taking the survey from the email sent directly from an email list, this will track who is responding by email and the second email address may be blocked from the same computer, because it is not anonymous.
You can have the second person take the survey anonymously and this should allow them to complete it.
If the issues persists, please call support and we can look deeper into the issue with you.
I am having the same problem. I don't understand what your answer means when you say,
"If they are taking the survey from the email sent directly from an email list, this will track who is responding by email and the second email address may be blocked from the same computer, because it is not anonymous."
So are you saying, when you send the survey link out with a mail merge excel file with emails, it will not track IP addresses, but use email as a unique identifier? In addition, are you saying that mail merge files will essentially not work with Constant Contact surveys and we should send surveys out through your email tools? Thank you!
That's a great question. Essentially, if you are passing the email through a mail merge system, the system will recognize that the link from that email has already been utililized and will trigger the error message. In this scenario, it is best to send to each individual recipient through Constant Contact or utilize the Survey URL, however, those responses will come back anonymous. Please feel free to reach out should you have other questions. Thank you for choosing Constant Contact. Have a great evening.