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the to/from field in an email crashes the program when i click on it

Visitor

the to/from field in an email crashes the program when i click on it

i can copy an email - but cannot update the subject etc. without cc crashing - anyone else had this problem.
Tags (3)
3 REPLIES 3
Moderator

Re: the to/from field in an email crashes the program when i click on it

Hi @CBKLLC

I am very sorry to hear this is happening, we haven't heard of this problem before. Can you help with some details?

 

- What browser are you working in? Do you have another browser you could test?

- Do you see any error message, spinning wheel, white screen, etc when it freezes?

- Are you copying one specific email or does this happen with all copies? What is the email name you are working with currently?

 

Thanks, 

Hannah M.
Community and Social Media Support

If you find my post helpful, and it answers your question, please mark it as an Accepted Solution

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Visitor

Can't edit text in email header block

I can edit & save my other blocks but that one.  When I try to open it, it freezes.

Tags (2)
Moderator

Re: Can't edit text in email header block

Hi @BronteC

I am very sorry to hear this is happening. Can you help with a couple of details?

 

- The name of the email you are working on

- The browser and version you are working in

 

Thanks,

Hannah M.
Community and Social Media Support

If you find my post helpful, and it answers your question, please mark it as an Accepted Solution

Are you on Twitter? Follow me here!