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trouble creating a thumbnail

Occasional Contributor

trouble creating a thumbnail

I am having trouble creating a thumbnail of a PDF. It just spins and spins. Can you help?
CTCT Employee

Re: trouble creating a thumbnail

Hello @ChristineM284,

Thank you for reaching out. I am sorry to hear you're having trouble converting your PDF file into an image. From your explanation, it sounds like this issue is a cache and cookies problem with your browser. A couple things I would recommend trying are closing and reopening the browser you're working in, or trying a different browser altogether. If neither of these fix the problem, I would then recommend clearing your cache and cookies in whichever browser you are working in. You can click here to see an article about how to do that. I hope this helped you!

Brandon A.
Community & Social Media Support

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