cancel
Showing results for 
Search instead for 
Did you mean: 

trouble creating a thumbnail

Occasional Contributor

trouble creating a thumbnail

I am having trouble creating a thumbnail of a PDF. It just spins and spins. Can you help?
1 REPLY 1
Highlighted
CTCT Employee

Re: trouble creating a thumbnail

Hello @ChristineM284,

Thank you for reaching out. I am sorry to hear you're having trouble converting your PDF file into an image. From your explanation, it sounds like this issue is a cache and cookies problem with your browser. A couple things I would recommend trying are closing and reopening the browser you're working in, or trying a different browser altogether. If neither of these fix the problem, I would then recommend clearing your cache and cookies in whichever browser you are working in. You can click here to see an article about how to do that. I hope this helped you!

Brandon A.
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!