Sorry about any confusion you may have with the status of your account. Due to account security we are unable to go into details of your billing over Community. With that being said, have you recently created and attempted to activate a survey, coupon, donation, or email autoresponder campaign? Activating these types of campaigns can prompt your to upgrade to Email Plus if you are not already in it.
However I did take a peek at your account and can see you were able to get in touch with a member of our Billing Support. If you have any further questions about your billing they would be more than happy to continue the conversation. Here are the Billing Department's hours and numbers.
Frankie.P Community & Social Media Support
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
You can post a new message in the Community or find us on Twitter Mon-Fri 8am-8pm ET, Sat 10am-8pm ET, & Sun 10am-6pm ET. We've got real people waiting to help you out. Click below to start a conversation!