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verifying an email

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Occasional Contributor

verifying an email

Please fix whatever is going on with your "verify email" process. I've tried three times to get an email verified and she hasn't received the verification emails. They're not in spam either. They just never showed up.
3 REPLIES 3
Moderator

Re: verifying an email

Hi @BIAVT

 

I apologize you didn't receive the verification email for your address! I took a look into your account and can see you were able to verify multiple emails except one. Is this admin@ email address the one you are looking into? Admin@ email addresses are considered role email address because multiple people may have access to it. Some role addresses can be verified, but many can't. If you still haven't received a verification email please call in to our Support. Members of our support team can assist in manually verifying this email address.


Frankie P.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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Re: verifying an email

I have the same problem. 

I have tried 3 different emails and it doesn't work. 

Moderator

Re: verifying an email

Hi @First-NameL58941 

 

After taking a look at your account I can see all of the contacts you are verifying have the same domain. I can also see you have previously verified other addresses with this same domain. Many private domains have stronger filter settings. Have you checked the spam/junk folder of your address? If this verification email is also not in this junk folder, we suggest calling into our Support for further assistance as well.


Frankie P.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
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