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when someone calls in with a problem like mine, if you do not resolve it at the time, call back the

New Member

when someone calls in with a problem like mine, if you do not resolve it at the time, call back the

I did not get follow through from CC

perhaps a  problem like mine should get color coded or put in an electronic file or folder that 

gives it a "color status" based on how quickly and easily it might be solved

how about "thinking outside the box"  I certainly did when I was told that x-y and z had to 

happen to resolve it. That "canned response" is an excuse versus a reason

this can and should have been resolved promptly ,

talk to me and I will walk you through that solution

 

thank you, a patient client who is not angry but who does not feel well treated

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1 REPLY
CTCT Employee

Re: when someone calls in with a problem like mine, if you do not resolve it at the time, call back

Hi @michaelM7235

 

Thank you for bringing this to our attention in the Community. I apologize for the experience you have had. We do have processes in place to follow-up with customers if a problem is not resolved during the initial interaction. I will need more information in order to see why there was a drop in communication. If you could email us at social_support(at)constantcontact(dot)com with your username and a description of the problem you are having with our system, then I can make sure we get it in front of the correct department to resolve.


Frankie P.
Community & Social Media Support

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