Thank you for bringing this to our attention in the Community. I apologize for the experience you have had. We do have processes in place to follow-up with customers if a problem is not resolved during the initial interaction. I will need more information in order to see why there was a drop in communication. If you could email us at social_support(at)constantcontact(dot)com with your username and a description of the problem you are having with our system, then I can make sure we get it in front of the correct department to resolve.
Frankie P. Community & Social Media Support
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