I did not get follow through from CC
perhaps a problem like mine should get color coded or put in an electronic file or folder that
gives it a "color status" based on how quickly and easily it might be solved
how about "thinking outside the box" I certainly did when I was told that x-y and z had to
happen to resolve it. That "canned response" is an excuse versus a reason
this can and should have been resolved promptly ,
talk to me and I will walk you through that solution
thank you, a patient client who is not angry but who does not feel well treated
Thank you for bringing this to our attention in the Community. I apologize for the experience you have had. We do have processes in place to follow-up with customers if a problem is not resolved during the initial interaction. I will need more information in order to see why there was a drop in communication. If you could email us at social_support(at)constantcontact(dot)com with your username and a description of the problem you are having with our system, then I can make sure we get it in front of the correct department to resolve.