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where is the library

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where is the library

i keep loading a picture of a doc in the library and cant find the library not the picture!
2 REPLIES 2
Participating Solution Provider

Re: where is the library

Hi DenisF76,

 

This should help you  locate the library, and further troubleshoot the document upload.

 

If those steps don't work, try uploading in a different browser or a private/incognito window.

Sometimes trying another browser helps! Especially if there's possibly any third party add ons preventing a specific action in your account. 

 

If you require any further help, you can always reach out to use at cc@cc94.com, and we would be happy to assist!

 

 

 

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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Moderator

Re: where is the library

Hi @DenisF76 

 

I'm sorry to hear you're having this experience! Are you looking for a full document or an image of your document? Are you unable to see your images in your email editor or in the Library itself? A full document can only be seen in your email editor through a document link. So having these clarifying details are helpful to help troubleshoot this further for you. I have taken a look at your account and was unable to replicate this same experience. I can also see your newest image does have images added into it. Are you still in need of assistance? If so, whitelisting Constant Contact is always a great first step.


Frankie P.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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