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why emails from can't be entered

Regular Visitor

why emails from can't be entered

I work for MCFI and wondered why employees with can't sign up for our newsletters and have to use a private email address. Thank you.
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CTCT Employee

Re: why emails from can't be entered

Hi @KetiweMCFI,


I'm sorry your employees aren't able to sign-up for your newsletters as we know how important this is! We do need a bit more information from you in order to troubleshoot. Please send us an email to social_support(at)constantcontact(dot)com (include your account username and a reference to this post) along with the following:

- Are your employees trying to sign-up via the link to your sign-up form? If so, where is the link posted?
- Or are you trying to add these contacts to your account? If so, how? (i.e. upload from file, type in or paste contacts, etc.)
- What exactly you mean by "can't sign up"? Is there an error message? If so, what?
- A few examples of these particular email addresses.

We hope to hear from you soon!

Nichelle M
Community & Social Media Support

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