cancel
Showing results for 
Search instead for 
Did you mean: 

1 contact two lists

SOLVED
Occasional Visitor

Multiple Lists

Thanks!!!!
New Member

Multiple Lists

I only sent an email to one list initially, now I realize it wasn't my most updated list and want to send it out again. I assume in this situation, the person would get it a second time, right?

But what I'd really like to know is how to merge lists. Both lists are from my customer data base and there's a lot of overlap. But I do regularly add and subtract from the source data, so I want to keep all the "subtracted" people on the Constant Contact list, but still ADD my new contacts.
Highlighted
Valued Contributor

Multiple Lists

Yes, if you send to one list, then later send to a second list, a person on both will get it twice.

When you upload, you can upload to an existing list, or two lists.

For example, on Monday we add all our customers from the weekend to a list of customers for that weekend. We also upload them to our regular list and most are already on the regular list, so it just adds the few that are not.

On Monday we send an email to that weekends customers, then we delete that list. They are not deleted from our regular list.
CTCT Employee

Re: 1 contact two lists

Hello Janice, 

 

If you are scheduling the campaign to go out to the 2 lists at the same time your contact will only receive 1 copy of the campaign.  There are a couple of ways that someone might get 2 copies, just so you are aware, here they are: 

   - If you schedule the campaign to go out to each list separately (this would mean 2 campaigns).  In this instance because there are 2 different emails going at 2 different times, if someone is on both lists, they would get 2 copies.  

   - If you have 2 separate contacts with the same email address, essentially a duplicate contact, then they could get the campaign twice.  Please note that this is a rare occurrence to have duplicate contacts.  This cannot be done when importing a file of contacts or using the option to Add Names and Emails.  If you want to check if you have duplicates you can export your contacts.  

 

Hope this helps!  Let me know if you have any questions.  

 

 

Regular Visitor

Re: 1 contact two lists

I have many emails that are in multiple lists. Even though multiple groups are selected for an email campaign, I want each person/ email address to only receive the campaign once. That is NOT happening. For every group, that email address receives the campaign email. So if you were on 3 different groups and I send an email to all groups, you would receive that message 3 times. How do I correct this problem? Recepients are starting to complain.

 

Thanks!

Moderator

Re: 1 contact two lists

Hello @BonnieS76. Even if your contacts are on mulitple lists, our system will only send the email once. We want to look into this further for you. Could you please email us at social_support(at)constantcontact(dot)com with the email addresses that are receiving multiple copies, the names of the campaigns that you had sent to them, and a reference to this post?


Caitlin M.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Visitor

Re: 1 contact two lists

This doesn't seem to be the case right now. It used to be, but not lately. We are sending to multiple lists and a customer e-mail is in two or more lists and they are getting two or more e-mails from us currently. Please find a fix or help us stop the multiples from sending when we need to keep multiple e-mails in multiple lists. Thanks!

CTCT Employee

Re: 1 contact two lists

Hello @HalsHD,

 

Thank you for joining in with your question as well.  I took a look at your account, and it appears that some duplicate emails were manually added for a small number of your contacts. Those few contacts would be receiving multiple copies of the emails you're sending. I'll send you an email shortly with those duplicate emails listed.

For the vast majority of your contacts, and for all accounts in general, each unique email address will still only receive each email once, even if they are on multiple lists.


Aaron_H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Frequent Visitor

Duplicate Emails

Hello.

 

I must have email addresses on multiple lists for the campaigns I send out and individuals are receiveing two emails.

 

I was under the impression that even if an individual were to be on two different lists, they would only receive the email once as Constant Contact removed duplicated in the sending process.

 

Could you please clarify what is going on with this? Going through and removing duplicate emails myself would take way yoo long.

 

Thanks!

Moderator

Re: Duplicate Emails

Hello @TraciP1. I see that you were able to chat with our Support team about this issue shortly after posting here and we were able to find a resolution for you. Was there anything else that we could assist you with? 


Caitlin M.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.