If you are scheduling the campaign to go out to the 2 lists at the same time your contact will only receive 1 copy of the campaign. There are a couple of ways that someone might get 2 copies, just so you are aware, here they are:
- If you schedule the campaign to go out to each list separately (this would mean 2 campaigns). In this instance because there are 2 different emails going at 2 different times, if someone is on both lists, they would get 2 copies.
- If you have 2 separate contacts with the same email address, essentially a duplicate contact, then they could get the campaign twice. Please note that this is a rare occurrence to have duplicate contacts. This cannot be done when importing a file of contacts or using the option to Add Names and Emails. If you want to check if you have duplicates you can export your contacts.
Hope this helps! Let me know if you have any questions.
I have many emails that are in multiple lists. Even though multiple groups are selected for an email campaign, I want each person/ email address to only receive the campaign once. That is NOT happening. For every group, that email address receives the campaign email. So if you were on 3 different groups and I send an email to all groups, you would receive that message 3 times. How do I correct this problem? Recepients are starting to complain.
Hello @BonnieS76. Even if your contacts are on mulitple lists, our system will only send the email once. We want to look into this further for you. Could you please email us at social_support(at)constantcontact(dot)com with the email addresses that are receiving multiple copies, the names of the campaigns that you had sent to them, and a reference to this post?
This doesn't seem to be the case right now. It used to be, but not lately. We are sending to multiple lists and a customer e-mail is in two or more lists and they are getting two or more e-mails from us currently. Please find a fix or help us stop the multiples from sending when we need to keep multiple e-mails in multiple lists. Thanks!
Thank you for joining in with your question as well. I took a look at your account, and it appears that some duplicate emails were manually added for a small number of your contacts. Those few contacts would be receiving multiple copies of the emails you're sending. I'll send you an email shortly with those duplicate emails listed.
For the vast majority of your contacts, and for all accounts in general, each unique email address will still only receive each email once, even if they are on multiple lists.
I must have email addresses on multiple lists for the campaigns I send out and individuals are receiveing two emails.
I was under the impression that even if an individual were to be on two different lists, they would only receive the email once as Constant Contact removed duplicated in the sending process.
Could you please clarify what is going on with this? Going through and removing duplicate emails myself would take way yoo long.
Hello @TraciP1. I see that you were able to chat with our Support team about this issue shortly after posting here and we were able to find a resolution for you. Was there anything else that we could assist you with?