Hello @EdwardV20. This is correct. When you are sending a campaign to multiple lists, our system will see that if a contact is on multiple lists, it will only send to them once.
I have many emails that are in multiple lists. Even though multiple groups are selected for an email campaign, I want each person/ email address to only receive the campaign once. That is NOT happening. For every group, that email address receives the campaign email. So if you were on 3 different groups and I send an email to all groups, you would receive that message 3 times. How do I correct this problem? Recepients are starting to complain.
Hello @BonnieS76. Even if your contacts are on mulitple lists, our system will only send the email once. We want to look into this further for you. Could you please email us at social_support(at)constantcontact(dot)com with the email addresses that are receiving multiple copies, the names of the campaigns that you had sent to them, and a reference to this post?
This doesn't seem to be the case right now. It used to be, but not lately. We are sending to multiple lists and a customer e-mail is in two or more lists and they are getting two or more e-mails from us currently. Please find a fix or help us stop the multiples from sending when we need to keep multiple e-mails in multiple lists. Thanks!
Thank you for joining in with your question as well. I took a look at your account, and it appears that some duplicate emails were manually added for a small number of your contacts. Those few contacts would be receiving multiple copies of the emails you're sending. I'll send you an email shortly with those duplicate emails listed.
For the vast majority of your contacts, and for all accounts in general, each unique email address will still only receive each email once, even if they are on multiple lists.